Frequently Asked Questions

How do I Sign Up?

Simply click here

What Payment Options do I have?

You can pay using Visa, MasterCard, American Express, Discover or  paypal. We do not accept checks or money orders. If you have chosen the month-to-month subscription: You will be billed initially on the day you signed up with your credit card, and  then the first of every month until you decide to cancel.      
    If you have chosen the 3 months or 6 months: You will be charged the full amount upfront. After the segment of  months, you will be charged again, until you'd like to cancel.     

What comes in a Barn Box?

A group of hand selected horse products, and a mix of home and gift type products. The basic box is a great introductory box and starts at $32  with free shipping. Our premium box is $45 with free shipping and has items that tend to be more expensive. We also offer various other types of boxes including our Dog and Pony show which includes both horse and dog products.

What's the difference between a gift and regular subscription?

Gift Subscriptions have the option to be renewed or not. Regular subscriptions renew. 

How is Barn Box shipped?

Boxes sent to addresses in the USA are shipped via USPS. Typical delivery times are 2-5 business days for addresses in the USA and 7-14 business days for Canada. We make no guarantee of delivery times since each local post is different.

When will it ship?

Our boxes ship around the 25th of the month prior to arrive right around the 1st. For example our December boxes ship by November 25th. If it's after the first of the month and your tracking number hasn't updated please contact customer service at whinny@thebarnplace.com and we'll be happy to assist you. 

How do I change my address?

All address changes must be made by the 15th of the month when we start packing our boxes. You can change your address from your account login. Once logged into your account click the edit button under the shipping address section to change your current address. Adding an address does not automatically change the shipping address, please double check the "Your Subscriptions" section on the left side of the login page to make sure that is proper address. If you have any questions or need any assistance changing the address please contact our customer service at whinny@thebarnplace.com.

What is a cutoff date?

If you're wondering where your box is please note we have a cutoff date.  The cutoff date starts the orders for the following month. It is 10 days before the end of the month. This is standard for almost all  subscription companies.

What is the Cutoff date for this month?

We have a cutoff date of July 21st at 5:00 pm PST. If you ordered  your Barn Box on July 23rd for example, your first box would be our September box which would ship the 25th of August.

Why the cut off date?

We need 10 days at the end of the month to ensure we have enough time to pack and ship all of our boxes.  

What if my box shows delivered but I can't find it?

We rely on our customers to be able to safely receive their monthly boxes, we are not responsible for replacing boxes that show delivered. We appreciate your understanding.

What's your Cancellation Policy?

You may cancel at any time from your account login. To cancel click the edit button in the "your subscriptions" field, and select the option to cancel on the bottom left of the page. You have the  ability to skip renewals easily through your customer profile as well,  allowing you to maintain your subscription according to your personal  needs. Just click the edit button in the "your subscriptions" field and  select the button to "skip next renewal". If you've requested a cancellation via email or through our support system they will be  processed during normal business hours and thus we strongly recommend managing your subscription through your account to avoid any unwanted renewals. 

What's your Refund Policy?

Refunds are not automatically applied due to a cancellation request. Many of our customers cancel their subscriptions in order to avoid  future renewals but still wish to receive the boxes that have been paid  for.  For this reason, refunds are not automatically applied upon  cancellation - they must be requested. We will provide a refund for your box as long it's requested before the 15th of the previous month. For  example a refund for the June box would need to be requested by the 15th of May. Once we reach the 15th we prepare your box for shipment and a  refund will not be provided. If you're asking for a refund because you didn't cancel your subscription through your account log in in time, please note that we will charge a 5% fee to process the refund. Why the fee? We pay a percentage for every credit card that we process and when you request a refund we don't get it back. Gift cards are non refundable. If you're requesting a refund for a prepaid subscription you will receive a prorated refund for all boxes received at full price.

How do I update my credit card info?

You can update your credit card information via the account page  at any time. Just login to your account, and update the info under the  "Credit Card" section. 

Still have questions? Contact us at whinny@thebarnplace.com


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